Frequently Asked Questions
Everything you need to know about your Route One experience.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their gear sooner.
What is your return policy for sports equipment?
We offer a 30-day return window for all unused items in their original packaging. Please note that for safety reasons, some technical gear cannot be returned once the seal is broken.
Do you offer international shipping?
Yes, Route One ships worldwide. Delivery times and shipping costs vary by country and will be calculated during the checkout process.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through your account dashboard on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products covered by a warranty?
Most of our performance equipment comes with a manufacturer's warranty against defects. Specific warranty periods are listed on individual product pages.